As illustrated in the graphic below, our GDS is a technology platform used for the distribution of travel services. Many travelers engage traditional or online travel agencies, known in our industry as Subscribers, for assistance in managing their travel. Subscribers use our GDS to identify and price travel alternatives and to purchase the traveler’s selection. We then advise the relevant Travel Suppliers about the sale of their services.
International Transfers of GDS Personal Information
Travelport does most of its processing of GDS Personal Information in Travelport data center located in the United States of America, a country that may not offer the same level of statutory protection for your Personal Information as your home country.
Your Personal Information will be sent to Travel Suppliers that you select for your travel. These Travel Suppliers may be located in a country that may not offer the same level of statutory protection for your Personal Information as your home country.
European Safe Harbor
We recognize that the European Union (EU) and Switzerland have data protection laws. The EU and the Swiss requirements restrict the transfer to the United States of Personal Information about Europeans, unless there is “adequate protection” for such information when it is received in the United States.
To address this restriction as applied to GDS Personal Information about European Travelers, Travelport complies with the US-EU and US-Swiss Safe Harbor program (“Safe Harbor”). For these purposes, a “European Traveler” is a traveler whose personal data is entered by a Travelport GDS Subscriber located in the EU or Switzerland, regardless of the traveler’s nationality, residence, or location.
Although we take seriously the personal data of all travelers, our participation in Safe Harbor benefits European Travelers and does not cover travelers using a Subscriber located outside of the EU and Switzerland.
To learn more about the Safe Harbor program, and to view Travelport’s certification, please visit http://www.export.gov/safeharbor/.
Collection, Use, and Disclosure
Travelport obtains GDS Personal Information when a Travel Supplier or a Subscriber submits such data to a Travelport GDS. We also receive GDS Personal Information when an individual traveler submits data to us directly; however, this occurs only in limited circumstances. The types of GDS Personal Information that we obtain is the typical information that you provide when you travel. This includes:
- date of birth,
- postal address,
- e-mail address,
- telephone number,
- credit card and payment information,
- travel and accommodation details,
- passport information, and
- special travel requests, such as a request for a wheelchair or a special meal.
We use GDS Personal Information to:
- process travel bookings,
- provide Subscribers and Travel Suppliers with access to travel information,
- make and change travel reservations,
- perform billing and accounting functions related to the travel,
- perform internal business processes (such as testing and quality assurance), and
- issue tickets and other travel-related documents on behalf of travelers.
We disclose GDS Personal Information to Travel Suppliers and Subscribers, as well as to the processors that act on their behalf, to carry out these activities and to help perform the underlying contracts with travelers.
We also disclose GDS Personal Information to vendors that perform functions on our behalf, including suppliers of software development services, business processing service providers, contact center service providers, training service providers, and computer maintenance providers. We require such vendors to maintain appropriate protections for GDS Personal Information and to only process such data in accordance with our instructions.
We may also process and disclose GDS Personal Information as required by law, subpoena, or regulation; when requested by government or law enforcement authorities; for credit card processing, authentication, and fraud prevention; or as otherwise required or permitted by law. We do not sell GDS Personal Information for purposes of allowing third parties to conduct direct marketing for their own products or services.
Data Security and Integrity
Travelport maintains reasonable measures to protect GDS Personal Information from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Travelport also takes reasonable steps – to the extent reasonably possible in the context of our role as an intermediary between Travel Suppliers and Subscribers – to keep GDS Personal Information accurate, current, complete, and reliable for its intended use.
Travelport retains GDS Personal Information no longer than is necessary to comply with legal obligations and to fulfill legitimate business and compliance purposes.
Travelport analyzes, uses, discloses, and processes statistical and other data in de-personalized form that Travelport obtains or generates in connection with its Travelport GDS business. This data is used to identify trends and other activities in the travel industry.
Information from Minors
Travelport GDS services are not intended for use by minors. We do not knowingly collect GDS Personal Information from any minor child.
Data Access and Correction Requests and Other Questions
Travelers should direct any requests relating to their own GDS Personal Information, or any other privacy questions, to Travelport at firstname.lastname@example.org or to the Privacy Officer at the addresses specified below. In practice, travelers may first wish to contact their Travel Supplier or Subscriber, because that might be the most efficient means of addressing any issues. Travelport retains the right to use reasonable measures to authenticate the identity of any traveler who requests access to their GDS Personal Information or otherwise raises any questions. In addition, if any European Traveler experiences an issue regarding GDS Personal Information that the European Traveler cannot resolve directly with Travelport, such traveler may contact their local data protection authority for further information.
If you do not consent to the data use described in this policy, you may choose not to use a Subscriber’s services.
Inquiries may be directed to::
One Axis Park, 10 Hurricane Way
Langley, Berkshire SL3 8AG
Attention: Privacy Officer/Legal Dept
T: +44 (0) 1753 288000
F: +44 (0) 1753 288001 OR Travelport
300 Galleria Parkway
Atlanta, Georgia 30339
Attention: Privacy Officer/Legal Dept
T: +1 770-563-7400
F: +1 770-563-7878
Once we receive your inquiry we will investigate the matter and respond to you promptly. We will endeavor to do this within 10 days. If this is not possible, we will endeavor to contact you and let you know about a revised timeframe.
Publication and Effective Date
This policy is published by Travelport, LP on behalf of the Travelport group companies. Travelport, LP is a Delaware USA limited partnership with its principal place of business located at 300 Galleria Parkway, Atlanta, Georgia 30339, USA, T: +1 770-563-7400, F: +1 770-563-7878. We may update this policy from time to time and will post a prominent notice to inform users about significant changes.
Effective Date: This policy was last updated on August 06, 2014.